MentorKey
Digitising a world class mentoring program
Serendis are leadership consultants who facilitate mentoring programs for large companies and industry bodies. Serendis engaged us to create a digital platform that would allow them to manage their mentoring programs and deliver a personalised learning experience for their mentors and mentees.
research. strategy. stakeholder and project management. wireframing and prototyping. ui design. user testing.
Research
Interviews with 4 key Serendis staff, walking through each person’s role and responsibilities in running the Mentoring Programs
Sessions with the Founding Director to learn all about the fundamentals of mentoring
Review of survey feedback and learnings gathered from previous mentoring programs
Top level review of competing platforms
Key Insights
The manual nature of Serendis’ processes and reliance on complex spreadsheets were leading to:
huge time inefficiences
increases in human error
data matching irregularities
inability to easily access overviews of data and program progress
inability to scale
4 key user journeys need to be considered - Serendis, HR, mentors and mentees
Mentors and mentees are high achievers, self improvers and very time poor
Mentors were often unsure exactly where they were in the program
Personas / Journeys
Define the Problem
Serendis
How might we automate our processes to streamline the mentoring programs, increase efficiency and provide greater insights?
Mentors
How might we enable our mentors to have more meaningful conversations with mentees?
Mentees
How might we enable mentees to set clear program goals and communicate these with their mentor?
Objectives
For Mentors and Mentees
Provide personalised support throughout the program
Ability for a mentee to create and track program goals and share them with their mentor
Guidance on how to prepare effectively for upcoming mentoring sessions
The ability to view progress and next steps throughout the program
For Serendis
Ability to create programs and author custom application forms for each program
Ability to track program acceptances
A matching tool with logic to rate potential mentor/mentee pairings based on predefined criteria
Batch automation for generating mentoring agreements
Ability to create events, send invites and capture RSVPs
An automated email solution
An authoring tool to create and publish learning content for mentors and mentees
Ideation
Many, many whiteboarding sessions
User flows
Product personality workshop
Paper prototypes
Flows
Testing Two Ideas
Success
Successfully ran the first program using the platform
Reduced the number of hours required to create and run a program
30% of mentees successfully onboarded and completed the goal setting module
15% of mentors successfully onboarded and completed at least one module
Product Roadmap
We mapped out the next 3 years of goals for the platform including:
Seeking investment for the product
3 year view of product goals
Ongoing test and learn schedule
Client: Serendis Leadership
Company: The Loom
My Role: Lead UX Designer
The Team: Jamie Fawdray - Senior UX Designer, John Cavana - Tech Lead plus the internal Serendis team